Terms Of Service

Terms of Service

Last Modified: 07-December-2018

The Terms of Service can be modified at any time without notice.

Applied to any purchased services.

1. Your Account

a. We reserve the full right to terminate your account at any time, with or without given notice. Your account will be terminated if you are found in violation of any of these terms.

b. In order to register on our site, you are required to have a valid, unique email address. Showing a fake email address will result in terminated accounts.

c. When ordering a server, or any other service from TitanNodes.com, you are only renting the service. All services remain the property of TitanNodes.com.

d. When ordering a web hosting, you are not allowed to create the following terms "Leaking Communities / Cracking Communities / DDoS Services or Communities / Hosting Intellectual Property / Hosting Backups." By doing that, we have the right to terminate your web hosting package without a refund. You will also not be able to host that on our service anymore.

2. Payments

a. Services ordered from TitanNodes.com will not be activated until payment has been received, and verified to not be fraudulent. In most cases, payment verification is automatic but may require manual review in rare circumstances such as unverified PayPal Accounts.

b. Failure to make a payment within 3 days after an invoice is due, will result in that service being suspended. In order to re-activate your service, you will have to pay the invoice.

c. Failure to make a payment within 5 days after an invoice is due, will result in a complete termination of that service. Once a service is terminated, it may not be re-activated, and data cannot be recovered.

d. Any chargebacks or reversed transactions made on your payments will result in your account being immediately terminated and banned from using our services.

3. Cancellations

a. In order to cancel your services, you must issue a cancellation request within our billing area at https://titannodes.com/clientarea.php. Additionally, you must manually cancel any active PayPal subscriptions that were created when ordering your service. We do not have access to deduct funds from your PayPal account, and will not be held responsible for automated payments made via a subscription.

4. Refunds

a. Only all our shared hosting (Shared Minecraft, Shared Web Hosting, VPS Hosting) include a 24 hours refund policy. The refunds are also given out if there is a proper valid reason. If the billing panel shows an Invalid reason, we cannot offer any refund. If the first 24 hours have been exceeded since the first payment, we cannot offer any refunds.

b. We can not offer any refunds from our dedicated servers since the payment process to our hosting provider has already been made on our side.

c. All deposits made to your account balance are non-refundable.

d. Due to the "non-returnable" digital nature of these items, we are unable to offer refunds for builds from the aspire builds add-on purchases for any reason. If you are having issues with your build after purchase, please contact us BEFORE opening a dispute with the Payment Processor and we will attempt to work out the issue with you to the best of our ability. However, in the case that the issue is not solved to your standards or expectations we are still unable to grant a refund as there is no way to receive a "return" from the buyer. All payments are final. We are not responsible for lack of security on our buyers' end that results in unauthorized purchases, these cases are not eligible for a refund.

5. Service Availability

a. We make reasonable efforts to ensure services are available 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, services may be unavailable to you. You recognize and acknowledge that on occasion, an event will occur causing services will be unavailable. We make no representation or warranty that our services will be uninterrupted.

6. Usage

a. Servers may only be used for the services they were intended and you may not install or use unauthorized third party programs. We do provide technical assistance such as a need for help with our Pterodactyl Panel and Server Hosting problems, and will not be held responsible, for any third party software uploaded to our services. Unauthorized usage, such as attempting to access or interfere with other clients data, will result in suspension of your services.

b. You may not purposely bypass any limits or restrictions that your service is provisioned with, such as limited allocations, RAM limits, or CPU restrictions. Attempting to modify or bypass any usage restrictions will result in suspension of your services without any refunds.

c. In the event, your usage exceeds any limits existing on your server, the process exceeding these limits may be automatically disabled without notice. This may occur due to improper usage, such as a crashed or hanging server process.

d. Your usage must be reasonable and should not place excessive burdens on our hardware or available resources. You may not interfere with the services we provide to other customers. In rare situations, we may place restrictions on your services in the event that your usage interferes with the services provided to other customers.

7. Legal Obligations

a. We claim no responsibility whatsoever for what you choose to host on your server.

b. You may not use our services to host or distribute adult or illegal material.

c. Your service can be terminated at any time for any valid reason.

8. Liability

a. TitanNodes.com will not be liable for delays or failure in performance caused by acts of God, war, terrorism, strike, labour dispute, work stoppage, fire, an act of government, or any other cause, whether similar or dissimilar, beyond our control.

b. TitanNodes.com reserves the right to restrict, alter, or modify fees, benefits, rules, regulations, special offers, membership terms, and conditions or terminate services at any time and without notice.

c. TitanNodes.com is not liable to store any statistical data regarding servers, such as user information.

d. Due to the nature of the services we provide, there may issue such as but not limited to, performance impacts, data corruption, data loss, and lag. These issues are out of our control and are not the result of our hardware or network. We are not liable for these issues, although a reasonable effort will be made to assist you with any problems you may experience. However, we do backup your services almost daily and we will restore the backup if there is a restore point.

9. Services

a. All services are still subjected to software limitations and physical hardware limits.

10. Our Site

a. We cannot assure that the site is completely free from exploits. If a user is caught exploiting any area of TitanNodes.com, their account will be permanently terminated.

b. We reserve the right to modify any of the information on the site at any given time.

11. Denial of Service Attacks

TitanNodes.com reserves the right to disable and terminate your server if your server is regularly attacked with denial of service attacks which disturb other users servers.

TitanNodes.com also reserves the right to disable and terminate your web hosting if you were found hosting private backups or leaking community or anything that will be against our web hosting terms or DMCA rules.

 

« Server Abuse » 
Any attempt to undermine or cause harm to a server or customer that is on Titan Nodes LTD is strictly prohibited. As our customer, you are responsible for all your accounts and actions. If you violate our Terms Of Service, your account will be cancelled and terminated without a REFUND. 
Services may be suspended for any but not limited to the following reasons:

 

1. Minecraft Server Hosting

a. Ram is restricted based on the package you purchased, your server will be allocated 100% that you purchased.

b. Pterodactyl Panel uses Java flags such as PermGen this means that actual memory in the game may not show the full amount that your server is allocated, however, we can assure you have the actual memory physically allocated to you.

c. We will never sell pay per slot nor limit Minecraft slots since they are unrestricted, Unlimited Slots on your server means we allow the client to add any numbers of slots but that does not mean the server will handle unlimited players. The amount of players your server can handle depends on your plugins/mods & further optimizations within your current server.

d. If there is a CPU intensive server it may be suspended without a warning to prevent any issues to our clients.

e. Disk space is unlimited based on your server capacity usage, It depends on our node's total storage capacity.

f. If we found that a client is using a Script / Jar that would allocate more RAM Allocation. We have the right to terminate your server without any REFUNDS.

g. Any Plugin that will allow the client to have multiple servers on the same purchased package is not allowed. Example: SubServers on Spigot/Bukkit or anything that is similar to that.

 

2. Dynamic Minecraft Hosting

a. Ram is restricted based on the package you purchased, your server will be allocated 100% that you purchased.

b. Any attempts bypassing our restricted functions such as Nests, Eggs, or Node settings will result into a suspension until further notice.

c. Any attempts into gaining access to the internal backend (SSH, FTP) will result in a suspension without a warning.

 

3. Virtual Private Server (VPS)

a. Any attempts at running DDoS scripts.

b. Any attempts at Packet Flooding.

c. Sending Spam Emails.

d. Torrents.

e. The use of Pirated content or using a Nulled software.

f. Intent to gain unauthorized access to any other system.

g. Attempts or use of Mining Crypto / Virtual Currency.

h. Violations of copyrights, trademarks or U.K laws


4. Web Hosting

a. Using High CPU Usage.

b. Racist or Political Sites.

c. Daemon Processes or Background Processes.

d. Running Malware.

e. Pirated content or using a Nulled software.

f. Intent to gain unauthorized access to any other system.

g. Abusing our Mail Servers & Spamming Emails.

h. Violations of copyrights, trademarks or U.K laws.

i. Storing backups on our web servers.

 

Minecraft End User License Agreement

By using any Titan Nodes LTD Minecraft-related service, including but not limited to Minecraft server hosting, you agree to the Minecraft End User License Agreement and any related or additional agreements, terms, or conditions specified therein, as provided by Mojang AB.
Minecraft EULA: https://account.mojang.com/documents/minecraft_eula

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